How to set up the Orders & Shipping Messenger bot

Order & Shipping Notifications for Messenger is a Messenger bot that automatically sends messages to your Facebook Messenger subscribers when they place orders on your site and when their orders are shipped. It provides an easy way to grow your Messenger subscriber list whilst keeping your customers delighted with real-time Messenger notifications.

The Messenger Order & Shipping bot consists of a Messenger opt-in button that is inserted on your website’s thank you (order confirmation) page and order and shipping notification messages that are sent to your Messenger subscribers.

thank you page messenger optin button

Follow the steps below to set-up and customize Messenger Order & Shipping Notifications for your store.

1. On your Maisie Dashboard click Messenger Bots on the left side navigation to expand the menu then click Orders & Shipping.

The Orders & Shipping settings screen will be displayed. At the top you can keep track of the volume of messages sent by this bot. Beneath this you can see your settings where you can switch on/off the Messenger opt-in button and Messenger messages.

orders and shipping home screen

2. To install and customize the Messenger button on your thank you page click the cog icon on the right.

orders and shipping home screen button selected

3. On the next screen you can see the default settings for the Messenger opt-in button that is to be installed on your thank you page.

orders and shipping button text settings

4. Edit the text as you’d like to display above the Messenger button and click Save.

5. To customize the order confirmation message sent to customers after placing their orders click the cog icon on the right.

orders and shipping home screen message 1 selected

6. On the next screen you can see the settings for the order confirmation message. Edit the text as you see fit and click Save.

Please don’t delete the code {firstname}. Maisie will automatically insert the customer’s first name into the message when it’s sent. Removing this code will make your messages a lot less personal so it’s not a good idea. Maisie will also automatically insert into the message an image from one of the items that the customer ordered.

orders and shipping message 1 settings

 7. To customize the shipping message click the cog icon on the right.

orders and shipping home screen message 2 selected

 8. Edit the text for the shipping message as you see fit and click Save.

orders and shipping message 2 settings

9. Now return to the main settings screen and ensure that all the on/off slider switches are set to the on position – the button will be positioned on the right and there is a green bar next to the left of the button when it’s switched to the on position.

orders and shipping home screen switched on

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