Getting started with Maisie

Welcome to the Maisie family and congratulations on taking the first step in your conversational commerce journey!

Our primary objective here at Maisie is to make your e-commerce business more successful. We aim to achieve this by providing you with a suite of conversational sales, marketing and support tools that help you:

  1. Serve your customers better
  2. Increase your onsite conversion
  3. Generate leads across communication channels
  4. Reduce your support costs


To help you launch your chatbots quickly we have compiled a checklist with detailed instructions to help you navigate the Maisie platform and complete your setup properly. Please follow the steps in order – click the links below to see full instructions.

  1. Understand the key terms we use
  2. Familiarize yourself with the Maisie Dashboard
  3. Learn how to use the Maisie Chatbot Builder
  4. Customize the Convo Modules for your Website Chatbots:
  5. Customize & publish the Convo Flows for your Website Chatbots
  6. Create your own custom Convo Flows (optional)
  7. Set-up & install the Abandoned Cart Rescue Messenger bot
  8. Set-up & install the Orders & Shipping Messenger bot
  9. Set-up & install the Subscribe to Messenger pop-up & bot
  10. Get approval to send one-time notifications in Facebook Messenger